Requested an estimate, did not show for first appointment. Came out next day for estimate. Person who came to look at work would not get off phone. Asked him to finish call then come in and do estimate, response I received was that call was important and to F myself as many times and ways possible. Save your $$$$$ and time.
If you use them, I strongly recommend that you:
Parts of the job were well done. The bathroom sparkled and the windows were spotless. Fans were clean, and everything was dusted with the exception of some of the kitchen drawers. Their people were friendly. The manager was difficult and defensive.
He said that they would cap the cleaning at $600 and go ahead and finish the job. I was floored. He also mentioned that it sounded like they had sent too many people and that something did not seem right. Several hours later they left. The next morning I went down to the cottage only to find that the kitchen and livingroom area half cleaned. The smaller appliances (toaster, can opener , etc.) were not wiped down, the area under the kitchen sink had not been touched, the garbage can and sink, and chef's mat were still dirty and did not look like they had been touched. I had to sweep and mop the entire area. I also had to move furniture back into position. The television and small dressers were left pulled out several feet from where they usually were. The cords from blinds were left in knots. For some reason the floor lamp in the office area had to be repaired. It took several hours to finish the cottage since I kept finding random areas that had not been cleaned.
2. Make sure that the supervisor will remain on property
1. Get a flat rate quote and ask them to itemize what they will do in writing
3. Check in frequently to make sure that the work is being done to properly
I contacted PWC for a move-out cleaning on our cottage. I asked for a "guestamation" instead of having them come out to the property for an estimate. The manager said they cleaned cottages all the time in our neighborhood and ours is well maintained. I let them know that I wanted windows, blinds and screens cleaned, as well as all shelving, etc. The refrigerator had already been cleaned and the oven had been put through the auto-clean cycle. I had removed all of the drapes. They said that 750 sq. ft. cottages usually ran around $225 to $250 to clean. This was in line with what I had paid in the past. Our cottage is in good repair and I felt comfortable with the pricing. A few dollars more would have been OK.
They arrived on time and three ladies were left to start the cleaning. Over five hours later the team was still there and they had not started the kitchen or living room, windows or screens. I called the office and expressed concern that it was taking so long. The manager was defensive and told me I should have gotten an estimate but agreed to call the supervisor. I waited 25 minutes and finally called him back.
This is the first negative review I've ever left. I try to give people the benefit of the doubt. The amount that I was overcharged for this job and the poor quality of the finished job, along with the combative attitude of the manager convinced me that my neighbors deserved a heads up on this company.
Pwc Hawaii Corporation is a US Laundry based in Lahaina, Hawaii. Pwc Hawaii Corporation is located at 910 Honoapiilani Hwy, Lahaina, HI 96761, USA.
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