I visited Naturally Birkenstock Lahaina to buy some keen sandals. I love the sandals! I found the clerk, Megan, to be unfriendly, unhelpful, and rude. I am one visit and done with Naturally Birkenstock Lahaina. Customer service is lacking! Sarah
Product is Awesome.
Went in prepared to buy one pair of Birkenstocks. I asked the clerk to size me, as this would be my first pair, and she said that was unnecessary and continued to be unhelpful. She retreated to the back of the store and offered no assistance or further help whatsoever. We helped ourselves for a few minutes before leaving, very disappointed.
Customer service is unexceptible.
The women working there acted like she was being put out.
The most unacceptable customer service on island.
Edit:
The door is locked during their store hours and the Open sign is on the door. There is so sign explaining why they are not there and nobody is answering the phone.
I was in the store yesterday, July 9th at 1:30. I was prepared to buy two pair. The clerk was rude as I asked a question about the soft insert. I picked up a pair and said, so this one probably doesn't have it, right. She replied since you won't listen to me, just figure it out yourself. I motioned to my spouse we were leaving, and said to the clerk, you just cost yourself the sale of two pair of shoes. She rudely replied it didn't matter to her. Further the store smelled horribly of whatever food she had heated. I was surprised and really disappointed.
She would roll her eyes as if it was too much for her to find a pair of shoes for you.
A young girl finally came back to the store after 30 minutes. I went in after she opened the store again and she was eating her sandwich on the counter and talking on speaker phone. She glared at me when I walked in the store and didn't say one word to me during the few minutes I was in the store. The guy on the phone said something inappropriate so I felt uncomfortable and left.
Naturally Birkenstock Red Wings Shoes is a US Shoe Store based in Lahaina, Hawaii. Naturally Birkenstock Red Wings Shoes is located at 910 Honoapiilani Hwy # 10, Lahaina, HI 96761, USA.
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