Outrageously unprofessional practices. My wife and I went here for a couples massage on our honeymoon. Although the masseuses and massage were nice, the front desk staff Shane, added a $100 gratuity (25%) to our bill without our permission! Not even a suggested amount, he literally wrote the gratuity and then wrote the totalled bill with the grautity amount included. I was so caught off gaurd as I had never experienced such an action before. When I confronted him about it, he said with a smirk "yes I added a gratuity to your bill to save you the time in totalling it yourself. You can change it if you want, but no one likes to do math after a massage...", guilt tripping my wife and I that anything other than the $100 gratuity and I would be cheap. It was absolutely outrageous. I then altered the gratuity and left with a very sour memory from an otherwise pleasant experience. I would never recommend this spa to anyone or be returning myself. Also,I will be following up with management of the Hoola Spa and Honua Kai Resort & Spa for further answers, and possible changes to this review.
What a wonderful surprise to find such an island retreat amid the myriad of huge, faceless spas that line the streets of Maui. The honeymoon ritual was just what we needed after a very long journey. Professional staff (stellar therapists - a man and a lady), nice local art hanging on the walls, and the salt room was unlike anything I've ever seen. It's more meditative than treatment oriented. I hope they have outside massages when we come back. The hotel very guest oriented too.
Hoola Spa Maui is a US Spa based in Lahaina, Hawaii. Hoola Spa Maui is located at 130 Kai Malina Pkwy, Lahaina, HI 96761, USA.
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