They had the parts we needed and were able to repair my sunglasses in a hour. Excellent customer service on top of it.
In all I walked out of the store with two new pairs of glasses and one restored pair for a total of $150 - less than the cost of one pair brand new. In exchange, Maui Jim has cemented me as a customer for life.
They were very helpful and nice here. The store was busy and the line was long and loved slowly, but they have a great selection. Same prices as sunglass hut etc.
The charge on my first pair was $75 to replace lenses that had become scratched and chipped over a decade of use. When I picked it up, I was delighted that they had decided to replace the frame as well because it was so badly dinged up.
Super friendly. Got new lenses and they replaced the frames for free. They were busy but it only took 15 minutes. Love this company!
Maui Jims are an example of getting what you pay for. Over the years I've purchased multiple pairs, and although Maui Jim's customer service is legendary, I didn't realize how far this service extended until I visited the home office at this location.
They also reconditioned my current pair of glasses for free, i.e., removed minor scratches and chips on the lenses.
I was at the flagship sales office in Maui. The quality of Maui sunglasses is unsurpassed. The definition and contrast are superb.The product is US Manufactured in Peoria Illinois and receives my highest recommendation. Bill, the operations manager is knowledgeable and an entertainment piece. His staff well Informed, and they never stop smiling, even when they are slammed with business.
Being a customer for over a decade means I have several pairs of glasses that have become scratched, chipped, and otherwise well worn over the years. On my recent visit to Maui, I decided to bring three pairs of sunglasses with me; two that had been retired from being well worn, and my current pair in rotation. I took the worn pairs back to Maui Jim on the off chance that they could work some magic on them.
My second pair was so old that the model had been discontinued, and was therefore not repairable. The company offered to take back the old pair, and sell me a new pair for $75 - the cost of replacing the lenses.
Maui Jim Sunglasses is a US Store based in Lahaina, Hawaii. Maui Jim Sunglasses is located at 721 Waine'e St, Lahaina, HI 96761, USA.
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