I shared my frustrations with Exotic Estates. The head of guest relations assured me that she would get back with me after talking with the owner as I was due compensation for what happened during our stay. It has been more than 30 days since that email and despite two follow up emails on my part, I ahve never heard back from her.
Very professional and knowledgeable about the area!
We did not expect perfection. We know that things are going to go wrong in a house. However, the property manager was not helpful or provocative in getting things resolved. Exotic Estates then did not stand by their commitment. Considering the money that we spent, it is very disappointing. I will never use them again and I could never recommend them.
However, then the front door wouldn't lock. The outdoor grill flames were not consistent. Sometimes when on high they would only go to 280 degrees. The property manager did come and check the grill, but when she was there it worked fine. As we continued to have issues throughout our stay with the grill, we had to take videos to show her it wasn't working because she didn't believe us. On Christmas Eve day the oven and stove top both stopped working. The property manager said the propane tanks needed to be switched. She explained to me via text how to do it and I did it exactly as she instructed. However, the oven and cooktop still did not work. For two days we had no oven and the outdoor grill only went as high as 280 degrees. We ended up throwing out hundreds of dollars of food we had bought for Christmas breakfast and dinner because we had no way to cook it. The property manager told me I needed to realize that we were on island time and that it was hard to get anyone out to look at it. She also told me the house was 30 years old and there were going to be issues. Finally, the day after Christmas, (day 3 of no oven/cooktop) she sent her husband to look at the gas and he determined there was a simple switch that needed to be flipped that she did not know to tell me to do. It was infuriating that if they had just come and checked on Christmas Eve (although of course it would have been inconvenient for them) we would have been able to cook.
knowledgeable, efficient, easy to work with. great properties
We rented Heaven Resort in Kauai for the week of Christmas 2015. The rental process was very smooth and the agent we worked with was great. We used the concierge to set up many events while we were there. She was very helpful and the things she set up for us were wonderful. The house itself is in a beautiful location in a gated neighborhood. The views from the back of the house are exquisite. The house is large and comfortable. The layout is very conducive to a large group.
Great boutique vacation rental firm that knows the Hawaii luxury home scene inside out!
My experience with Exotic Estates on Maui was outstanding. My daughter Bethany was getting married at the Olowalu Plantation located a few miles south of Lahaina. I had looked online at houses for rent and had several in mind when I connected with Jen at Exotic Estates. She was familiar with all the properties and talked me through the advantages and disadvantages of each. It's hard to believe how much time Jen spent working with me and how gracious she was throughout the process. To my list she added one additional property. The estate she suggested has the advantage of having a honeymoon cottage complete with private swimming pool located on the five acre property. I was overwhelmed by the variety of the choices, but the bride-to-be was sold on Jen's recommendation.. Even so, I had my doubts. Some members of my family of 12 can be very picky, and I was concerned that they'd be disappointed if I chose poorly. It came down to Jen telling me, "you have to trust me. This is the property for you." To anyone going to Maui for a wedding at the Olowalu Plantation, you cannot find a better property anywhere on the island in terms of proximity to this venue. It is on a bluff with an outstanding view of neighboring islands and dramatic sunsets. The flowering plants and fruit trees make this place look like paradise. The house is large and fully equipped. I can't think of anything we wanted that was not provided in this facility. More surprising is the quality of the furnishings. The place is truly lovely. The caretaker, Heather, is laid back and a pleasure to work with. I could not have made a wiser choice than Exotic Estates. The only negative, and it was a big one, was waking up and realizing today is the day we leave. Jen, I can't thank you enough.
Our Exotic Estate experience was SO disappointing. I would never recommend using them.
Our issues began when we arrived at the house. I right away noticed that the house was not maintained in the manner I would expect for what we were paying (over $3k a night.) There were large scratches on the hardwood floors, the door to the master bedroom didn't close, the lock on the front door didn't always work, the ice maker worked intermittently, the tennis courts were not well maintained and the gazebo was inaccessible because of overgrown shrubbery. I didn't say anything to the property manager because it was all manageable. We didn't plan to use the tennis courts or the gazebo and we just went and bought ice.
Exotic Estates Maui Vacation Rentals is a US Travel Agency based in Lahaina, Hawaii. Exotic Estates Maui Vacation Rentals is located at 972 Kai Hele Ku St, Lahaina, HI 96761, USA.
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